Frequently Asked Questions
1. What is Rasam · Riwaaj?
Rasam · Riwaaj is a lifestyle and home décor brand inspired by Pakistani culture, craftsmanship and contemporary design. Our collection brings together traditional handicrafts, pottery, furniture, decorative pieces, accessories and everyday lifestyle products.
2. What kind of products do you offer?
Our collection includes a growing range of culturally inspired products, including Multani pottery, ceramic plates, Sindhi handicrafts, wooden furniture, home décor, traditional accessories, wall decorations and much more. We are continuously exploring new categories and designs.
3. Are your products handmade?
Some of our products are handcrafted, while others may be produced using different manufacturing techniques. Product descriptions will specify the materials, craftsmanship and other relevant details wherever available.
4. Where are you located, and where do you deliver?
We are starting our journey in Karachi, Pakistan. Our initial focus is on serving customers within Karachi, with plans to expand our delivery coverage to other cities across Pakistan.
5. How can I place an order?
Once our store officially launches, you will be able to browse our collections, select your favourite products and place orders directly through our website.
6. What payment methods do you accept?
We plan to offer Cash on Delivery (COD) and bank transfer options for eligible orders within Pakistan. Available payment methods and instructions will be displayed during checkout.
7. How long will delivery take?
Delivery timelines may vary depending on the product, availability and delivery location. Estimated delivery information will be communicated during the ordering process or confirmed by our team.
8. Will the actual product look exactly like the pictures?
We aim to represent every product as accurately as possible. Since some handcrafted items may feature natural variations in colour, texture, patterns and finishing, slight differences are part of their individual character. Where product images are illustrative concepts, this will be clearly mentioned.
9. Do you accept custom orders or special requests?
We are open to exploring custom requirements and special requests depending on the product, design and availability. You can contact our team to discuss your requirements.
10. How should I care for my products?
Care instructions depend on the material and type of product. Ceramic pieces, wooden furniture, textiles and decorative accessories may each require different care. Specific care recommendations will be provided in the relevant product descriptions wherever applicable.
11. Can I purchase products as gifts?
Absolutely! Our collection is designed for more than just everyday living. Whether it’s a housewarming gift, wedding present, birthday surprise or something special for a loved one, you’ll find a variety of distinctive pieces to explore. Gift packaging options, where available, will be mentioned with the product.
12. What is your return and exchange policy?
We want you to feel confident when shopping with us. Our return and exchange terms will be clearly communicated before checkout, including eligibility, applicable timeframes and instructions for reporting damaged or incorrect items.
13. Do you sell products in bulk?
For bulk purchases, event requirements, corporate gifting or larger orders, please contact our team with your requirements. We will review the request based on product availability and quantities.
14. How can I contact you?
For product enquiries, order assistance, collaborations or general questions, you can reach out through our website’s contact section or our official social media channels. Our team will be happy to assist you.
